Personalised Care Support Planning Workshop for our Primary Care Network Partners  

Through our regular conversations with colleagues from Primary Care Networks, we discovered that their clinical system templates are not fit for purpose and don't meet the PCSP quality assurance criteria - they therefore have to work around the systems and processes to be able to record what matters and what's important to people.

A recurring frustration for people is having to repeat their story to a range of health and care professionals - stories that can be trauma-inducing and shouldn’t need to be repeated.

We therefore set up and hosted a Personalised Care and Support Planning (PCSP) workshop for partners from nine Primary Care Networks at the New Life Conference Centre in Sleaford on 31 January 2024.

This workshop explored:

• The Information Standard for PCSP
• Myth busting about the Shared Care Record / Lincolnshire Care Record (previously know as the Care Portal) and PCSP
• The NHSE Quality Assurance Framework for PCSP
• Learning and Development – changing the conversation

From 1 February, the information standard for PCSP becomes mandated across NHS organisations, to ensure that there is consistency in where, how, and what is recorded.

We now have an Information Standard Working Group that has the responsibility for ensuring Lincolnshire’s NHS organisations are compliant. The group has agreed that to meet the standard, consistent adoption of the Lincolnshire Care Record is required. This includes the introduction of the ‘in context’ switch in System One, which will take colleagues straight to the Care portal without a separate login.

The funding for this work has been approved and Primary Care are top of the list.

During this workshop we looked at what needs to be consistently recorded in a PCSP.

Anthony Gorman from the NHS Lincolnshire ICB digital team updated the workshop about the upgrade of the Care Portal and the Shared Care record and helped to bust some myths about recording what matters to me plans (personalised care and support plans) directly onto the care portal.

anthony.gorman@nhs.net  has offered to run some demonstrations with teams about the care record / PCSP, however he does leave at the end of April, so you need to get in soon!

The session about the Quality Assurance framework, enabled colleagues to start thinking about their level of maturity in PCSP and what actions they needed to take when they were back in their wider teams.

Karen Atkin, Interim Neighbourhood Lead for Grantham and Sleaford PCNs, said; "The workshop had helped to identify what they needed to do in their PCN to reignite the importance of PCSP."

Alison Smith, the It's All About People Personalisation Programme's Workforce Development Lead,updated the group on the learning and development opportunities for PCSP which can be found here

While nine Primary Care Networks were represented at this meeting, we know that there are many more colleagues across the county who may welcome support with implementing PCSP and the Lincolnshire Care Record. Please contact us to get involved with the working group and if you would like some support in your area.