Making personalised care a reality: Health and care workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Apr 21
Apr 21, 2026, 12:00 PM – 1:00 PM
Caring work doesn’t end when you clock off.
This reflective session focuses on the 'emotional labour' of health, care and voluntary sector roles – the unseen work of holding stories, containing distress, managing your own reactions and still showing up human.
We’ll explore:
* What emotional labour actually is (and why it’s so exhausting)
* The myth of “just being professional”
* Healthy boundaries vs emotional shutdown
* How to carry stories with care – without carrying them alone
For people who love their work, but are quietly getting weighed down.
May 21
May 21, 2026, 12:00 PM – 1:00 PM
How do we doing the right thing even when the 'system' won’t let you.
Moral distress, moral injury & everyday ethical tension
What happens when you 'know' what good care looks like, but policies, time, targets or resources make it impossible?
This session explores 'moral distress – that quiet, cumulative erosion professionals feel when they are repeatedly prevented from acting in line with their values. We’ll look at how this shows up in health, care and the voluntary sector, how it differs from burnout, and what helps people stay ethically intact without carrying the whole system on their shoulders.
We’ll explore:
* The difference between stress, burnout and moral injury
* How “just following process” can slowly damage professional identity
* Practical ways to name, share and ease moral distress
* What leaders, teams and organisations can do (and what they can’t)
For anyone who’s gone home thinking: “That wasn’t good enough – and it wasn’t my fault… but it still hurts.”
Jun 12
Jun 12, 2026, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, Click here to register. Please note, the places are limited.
Jun 17
Jun 17, 2026, 12:00 PM – 1:00 PM
Co‑production, power and the uncomfortable middle!
We talk a lot about co‑production – but how often do we 'really' examine who holds the power?
This session takes a gentle but honest look at 'participation, voice and influence'. We’ll explore when co‑production is genuinely shared, when it slips into consultation theatre, and how professionals can stay open without feeling threatened, defensive or tokenistic.
We’ll explore:
* The difference between listening, involving and sharing power
* Why co‑production can feel risky, messy or uncomfortable
* How lived experience challenges professional certainty
* What “good enough” co‑production looks like in real-world constraints
Ideal for people who believe in co‑production – and want to do it with integrity, not just good intentions.
