Making personalised care a reality: Workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Mar 13
Mar 13, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do, then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
Now fully booked
Mar 17
Mar 17, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Mar 17
Mar 17, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Mar 19
Mar 19, 2025, 12:00 PM – 1:00 PM
Working with families – they only want the best for their loved one – don’t they?
Mar 27
Mar 27, 2025, 10:00 AM – 3:00 PM
Different types of treatment and care plans are often put in place for people, and they can end up having multiple plans depending on how many long-term conditions they have. The plans don’t often capture what’s important to the person, and they don’t always make sense to them.
Sign up for this Personalised Care and Support Planning programme to learn about personalisation approaches in health and care, the importance of knowing what matters to people, the Lincolnshire Initial Conversation Model, and much more.
Cohort 17 - Attendance at all sessions is essential
Input Session 1 - Thursday 27th March
Reflective Session 1 – Thursday 3rd April
Input Session 2 - Thursday 24th April
Reflective Session 2 – Thursday 1st May
Input Sessions
10:00 - 15:00 at EveryOne Offices, Wellingore LN5 0HU
Reflective Sessions
14:00 – 15:00 on TEAMS
To book your place, please email lhnt.itsallaboutpeople@nhs.net with your name, email address, job role and organisation. Please note, places are limited
Mar 31
Mar 31, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Mar 31
Mar 31, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Apr 03
Apr 3, 2025, 9:30 AM – 12:30 PM
Join us for the first of two half-day workshops with person-centred care champion Tommy Whitelaw.
These interactive half-day workshops are aimed at leaders, middle managers, commissioners and anyone who is involved in decision making across health and care in Lincolnshire.
Join Tommy to explore how to create more compassionate workplaces and systems by asking ‘What works well?’ and ‘What can we do differently in the future?’
Tommy Whitelaw is the Person-Centred Voices National Lead for Scotland’s Health and Social Care Alliance and promotes person-centred approaches and ‘Intelligent Kindness’ across all areas of care and support.
In the workshop you'll explore:
- What compassionate workplaces and systems should look like, and how we can get there.
- What are our strengths and what are we already doing well?
- What could we do differently in the future?
- What are the barriers to better working and how we can work together to overcome these?
- What might person-centred practice look like across different teams and settings?
- The culture change required to embed and implement person-centred care and drive improvements in the lives of people, carers and families.
Apr 03
Apr 3, 2025, 1:30 PM – 4:30 PM
Join us for the first of two half-day workshops with person-centred care champion Tommy Whitelaw.
These interactive half-day workshops are aimed at leaders, middle managers, commissioners and anyone who is involved in decision making across health and care in Lincolnshire.
Join Tommy to explore how to create more compassionate workplaces and systems by asking ‘What works well?’ and ‘What can we do differently in the future?’
Tommy Whitelaw is the Person-Centred Voices National Lead for Scotland’s Health and Social Care Alliance and promotes person-centred approaches and ‘Intelligent Kindness’ across all areas of care and support.
In the workshop you'll explore:
- What compassionate workplaces and systems should look like, and how we can get there.
- What are our strengths and what are we already doing well?
- What could we do differently in the future?
- What are the barriers to better working and how we can work together to overcome these?
- What might person-centred practice look like across different teams and settings?
- The culture change required to embed and implement person-centred care and drive improvements in the lives of people, carers and families.
Apr 28
Apr 28, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Apr 28
Apr 28, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Apr 30
Apr 30, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
May 08
May 8, 2025, 10:00 AM – 3:00 PM
Different types of treatment and care plans are often put in place for people, and they can end up having multiple plans depending on how many long-term conditions they have. The plans don’t often capture what’s important to the person, and they don’t always make sense to them.
Sign up for this Personalised Care and Support Planning programme to learn about personalisation approaches in health and care, the importance of knowing what matters to people, the Lincolnshire Initial Conversation Model, and much more.
Cohort 18 - Attendance at all sessions is essential
Input Session 1 - Thursday 8th May
Reflective Session 1 – Wednesday 21st May
Input Session 2 - Tuesday 3rd June
Reflective Session 2 – Wednesday 18th June
Input Sessions
10:00 - 15:00 at Fairfield Enterprise Centre, Louth LN11 0LS
Reflective Sessions
14:00 – 15:00 on TEAMS
To book your place, please email lhnt.itsallaboutpeople@nhs.net with your name, email address, job role and organisation. Please note, places are limited
May 13
May 13, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, Click here to register. Please note, the places are limited.
May 20
May 20, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
May 20
May 20, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jun 03
Jun 3, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jun 03
Jun 3, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jun 05
Jun 5, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, Click here to register. Please note, the places are limited.
Jul 10
Jul 10, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jul 10
Jul 10, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
