Making personalised care a reality: Health and care workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Jul 08
Jul 8, 2026, 9:30 AM – 12:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jul 08
Jul 8, 2026, 1:30 PM – 4:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jul 09
Jul 9, 2026, 1:30 PM – 3:00 PM
Join Vicky Thomson and Kirsteen Redmile at Lincolnshire’s Personalisation Huddle as they explore co-production and what it really means to work alongside people, families and communities to create solutions together.
Co-production is more than engagement or consultation—it is about building equal partnerships where people’s experiences are valued alongside professional ‘expertise’. At this Personalisation Huddle, Vicky and Kirsteen will share practical insights, examples and learning to help bring co-production to life in everyday practice, alongside people who have experience of co-production who will share what it feels like for them.
Drawing on their experience of embedding personalised approaches across health and care, they will explore how co-production can strengthen relationships, improve outcomes and create services that genuinely reflect what matters to the people who use them.
The session will highlight the key principles that underpin successful co-production, including:
- Building trust and meaningful partnerships
- Who really holds the power?
- The ‘messy middle’ of co-production
- Creating inclusive opportunities
- Options when there is ‘no time or no money’
- What does ‘good enough’ look like?
Whether you are new to the concept or are already developing co-produced approaches, this huddle offers an opportunity to learn, reflect and be inspired by how working with people, rather than for people, can lead to more responsive, person-centred services and stronger communities, and in essence, more Gloriously Ordinary lives.
Together, we will encourage participants to be curious, ask questions and explore how co-production can become a powerful enabler of personalisation—ensuring that the voices, experiences and aspirations of local people remain at the heart of everything we do.
Jul 14
Jul 14, 2026, 12:00 PM – 1:00 PM
A gentle note about content
This session includes open conversation about death and dying.
We aim to create a reflective and supportive space, but these topics can feel personal, emotional or challenging for some people.
Please take part in a way that feels right for you, including stepping out, taking a pause, or simply listening.
Talking about death, dying and what matters most.
We don’t often talk about death – even when it matters most.
This reflective session creates space to explore how language, silence and discomfort shape the way we think, feel and communicate about dying. Through gentle reflection and conversation, we’ll consider what gets in the way – and what might help.
We’ll explore:
- Why talking about death feels hard – personally and professionally
- How language can soften, avoid or clarify meaning
- What “a good death” means – and who decides
- Small shifts that open more honest, human conversations
For anyone who’s ever thought: “I know this matters… but I don’t know how to start.”
Click here to register
Aug 19
Aug 19, 2026, 12:00 PM – 1:00 PM
Language, labels and the stories we tell about people
Words shape reality – especially in health and care.
This session explores how language, labels and professional shorthand influence how people are seen, treated and understood. We’ll look at the unintended consequences of diagnostic, deficit‑based and system‑friendly language – and what happens when we consciously shift the narrative.
We’ll explore:
* How language subtly reinforces power and assumptions
* The difference between clinical accuracy and human truth
* When labels help – and when they trap
* Small language changes that make a big relational difference
For anyone who’s ever thought: “That report is accurate… but it doesn’t feel like the person I met.”
Click here to register
Sep 10
Sep 10, 2026, 9:30 AM – 4:30 PM
- Are you passionate about using clear, inclusive, and human language?
- Do you want to ensure that your communications meet the needs of the people you are working with and supporting?
- Do you want to learn how to empower yourself to change, so that more people can understand and use the health and care information you provide?
Please note, spaces are limited, so reserve your spot today!
Sep 16
Sep 16, 2026, 12:00 PM – 1:00 PM
|
For the people we don't see see… Who gets missed — and why? This session explores the people we don’t notice, don’t prioritise, or unintentionally overlook. We’ll reflect on how bias, time pressure, system design and familiarity shape who gets our attention, and who doesn’t. We’ll explore:
For anyone willing to ask: “Who didn’t I notice this week?” Click here to register |
