Care Coordinators

Care Coordinators work alongside General Practitioners (GPs) and other primary care professionals within Primary Care Networks (PCNs) to provide extra capacity, support, and expertise to people who are having clinical conversations.

They ensure that people's individual needs are addressed and that appropriate support is provided by creating a single personalised care plan.

Care Coordinators also take into account local priorities, health inequalities, and population health management risk stratification.

Care Coordinators: Improving health outcomes through personalised care

Evidence shows that people have better experiences and improved health and wellbeing if they actively shape their own care and support. One of the main commitments in the NHS Long Term Plan is: 

“People will get more control over their own health and more personalised care when they need it”.

Care coordinators are one of several new roles that support this commitment. They do this by:

  • providing a more joined-up and coordinated care journey for people, instead of each encounter with services being seen as a single, unconnected ‘episode’ of care
  • acting as a single point of contact for people to navigate the health and care system
  • breaking down traditional barriers between health and care organisations, teams and funding streams, to support the increasing number of people with long-term health conditions.
  • reducing health inequalities within the local population and providing solutions to ensure equity of health care is delivered.

Useful Links

www.personalisedcareinstitute.org.uk/about-us-care-coordinators

A day in the life of a Lincolnshire Care Co-ordinator

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