Care Coordinators

Care Coordinators work alongside GPs and other primary care professionals within Primary Care Networks (PCNs) to provide extra capacity, support and expertise to patients who are having clinical conversations. They ensure that their individual needs are addressed and that appropriate support is provided by creating a single personalised care plan. Care Coordinators will also take into account local priorities, health inequalities and population health management risk stratification.

Improving health through personalised care

Evidence shows that people will have better experiences and improved health and wellbeing if they can actively shape their own care and support. One of the main commitments in the Long Term Plan is that: “People will get more control over their own health and more personalised care when they need it”.

Care coordinators are one of several new roles that support this commitment. They do this by:

• providing a more joined-up and coordinated care journey for people, instead of each encounter with services being seen as a single, unconnected ‘episode’ of care
• acting as a single point of contact for people to navigate the health and care system
• breaking down traditional barriers between health and care organisations, teams and funding streams, to support the increasing number of people with long-term health conditions.
• reducing health inequalities within the local population and providing solutions to ensure equity of health care is delivered.

Useful Links

www.personalisedcareinstitute.org.uk/about-us-care-coordinators

A day in the life of a Lincolnshire Care Co-ordinator