Making personalised care a reality: Health and care workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Apr 24
Apr 24, 2025, 9:30 AM – 11:00 AM
Remote monitoring is transforming healthcare in care homes by allowing real-time tracking of residents’ health without the need for frequent in-person visits.
Care homes and GPs can now keep an eye on critical health indicators such as vital signs (blood pressure, temperature, pulse) and pick up sudden changes that might signal deterioration or the onset of illness.
Care Homes in Lincolnshire using Whzan Remote Monitoring Tools have seen a 21% reduction in conveyancing compared to Care Homes that have not embraced this technology yet.
Our Virtual Wards patients also benefit from Remote Monitoring technology, supporting new ways of working and better health outcomes for our patients in Lincolnshire.
The potential for digital technology to enhance personalised care is incredibly exciting. It enables individuals to stay connected with their healthcare teams and leverages data to facilitate proactive care.
An example of personalised care – Chris Story
https://www.whzan.uk/post/connecting-health-social-care-chris
Come along to the Personalisation Huddle on the 24 April 09:30 – 11:00 to hear from Denise Whitaker, Remote Monitoring Programme Manager about all the exciting work that is going on in this space and as always, they’ll be plenty of time for questions and discussions.
Apr 25
Apr 25, 2025, 12:00 PM – 1:00 PM
Ever felt like you're drowning in a sea of information? To mark Stress Awareness Month, we'll dive headfirst into the chaotic world of information overload. We'll explore the fine line between being informative and overwhelming.
Dive in with us and let's conquer the info tsunami together!
Apr 28
Apr 28, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Apr 28
Apr 28, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Apr 30
Apr 30, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
May 08
May 8, 2025, 10:00 AM – 3:00 PM
Different types of treatment and care plans are often put in place for people, and they can end up having multiple plans depending on how many long-term conditions they have. The plans don’t often capture what’s important to the person, and they don’t always make sense to them.
Sign up for this Personalised Care and Support Planning programme to learn about personalisation approaches in health and care, the importance of knowing what matters to people, the Lincolnshire Initial Conversation Model, and much more.
Cohort 18 - Attendance at all sessions is essential
Input Session 1 - Thursday 8th May
Reflective Session 1 – Wednesday 21st May
Input Session 2 - Tuesday 3rd June
Reflective Session 2 – Wednesday 18th June
Input Sessions
10:00 - 15:00 at Fairfield Enterprise Centre, Louth LN11 0LS
Reflective Sessions
14:00 – 15:00 on TEAMS
To book your place, please email lhnt.itsallaboutpeople@nhs.net with your name, email address, job role and organisation. Please note, places are limited
May 13
May 13, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
May 20
May 20, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
May 20
May 20, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
May 22
May 22, 2025, 12:00 PM – 1:00 PM
Why do we need to understand our personal value base? To mark Mental Awareness Week (12 – 18 May 2025), in this session, we'll explore what drives our decisions and actions. How do we find clarity in what truly matters to us?
Let's explore the depths of our values together!
Jun 03
Jun 3, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jun 03
Jun 3, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jun 05
Jun 5, 2025, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, Click here to register. Please note, the places are limited.
Jun 19
Jun 19, 2025, 12:00 PM – 1:00 PM
To mark Men's Health Week (9 - 15 June 2025) let’s delve into men's experiences and interactions with health and care services. We'll explore common challenges, misconceptions, and barriers that men face in seeking and receiving care and being a carer for someone who does.
How do we get a better understanding of how men perceive and engage with services, and how these relationships can be improved.
Ready to explore the unique health journey of men?
Jul 10
Jul 10, 2025, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jul 10
Jul 10, 2025, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jul 22
Jul 22, 2025, 12:00 PM – 1:00 PM
Signposting – how do we make it a warm, handshake?
Join us for a thought-provoking workshop that examines the often frustrating world of health and care referrals.
We'll explore how the referral process can sometimes feel more like a game of hot potato than a genuine effort to support people.
How do we ensure signposting is a warm handshake rather than a hand-off?
Ready to turn the tide on referral frustrations? Let's tackle it together!
Sep 26
Sep 26, 2025, 12:00 PM – 1:00 PM
Holistic v clinical – whole life coaching.
How do we balance the contrast between holistic and clinical approaches. What are the strengths and limitations of each method, and how integrating both lead to more comprehensive care and support?
Ready to explore the best of both worlds? Let's find the balance together!
Oct 23
Oct 23, 2025, 12:00 PM – 1:00 PM
How do you stay fresh? What do you do to stay yourself intellectually and emotionally nourished.
When things are busy and we are surrounded by change, it is more important than ever to have practical strategies to stimulate your mind and nurture your emotional health, ensuring a balanced and fulfilling work / life.
Ready to feed your mind and soul? Let's explore together!
Nov 11
Nov 11, 2025, 12:00 PM – 1:00 PM
This session explores valuable perspectives on the interplay between geography and health.
How does the geography of where we live shape our health and wellbeing?
We'll explore the distinct impacts of living in coastal, rural, and urban areas, examining factors such as access to healthcare, environmental influences, and lifestyle differences.
Ready to survey the geographical dimensions of health?
Dec 18
Dec 18, 2025, 12:00 PM – 1:00 PM
In the ever-evolving landscape of health and care, professionals often face the challenges of budget cuts and continuous change.
How do we maintain a positive outlook and resilience?
Join us to consider the need for stress management, effective communication, and maintaining motivation, ensuring you can continue to provide exceptional care despite the obstacles.
